Meet Our CivilPro Product Manager
To kick start the new year, this week we speak to our CivilPro Product Manager, Tom Sedl. Tom works closely with Dennis Gascoigne, who is also the creator and director of CivilPro, and together they play a big part in the development, maintenance and enhancement of CivilPro software. Tom also works with a dedicated team of staff to assist CivilPro customers with their enquiries, providing them with technical support as well as reviewing customers’ feedback and suggestions for improvements.
In this feature article, Tom shares his insights and experience working with CivilPro.
Qn: You have been involved in the development of CivilPro for many years, especially the Cloud version. Over its development, what do you think CivilPro has achieved in bringing benefits to its users?
Tom: Our goal is to make the QA process for Civil Construction easier to manage. CivilPro has done that for a long time and the Web App (Cloud Platform) provides simpler collaboration for our customers and their clients. That is right at the heart of what we do and I think we are achieving that.
Qn: As the Product Manager of CivilPro, what are some of the value propositions that you can say of CivilPro?
Tom: This is paraphrased from Dennis, “Nothing costs more in terms of money, time and reputation than poor communication and rework.” CivilPro provides a place to centralize critical information and communication for Civil Construction Projects which is necessary for delivering projects in a manner that keeps clients happy.
Qn: How is CivilPro working to deliver some of the value propositions that you have described?
Tom: We are trying to make cleaner lines of communication between the different users in CivilPro. One of the features that we are currently working on and quite excited to get into our customers’ hands is the “Notification” feature. This will allow CivilPro users to generate custom notifications for lists of tasks that need to be done and link any relevant people into the communication. It will also allow for statusing of work items and most importantly will remove the necessity for using emails in conjunction with CivilPro. By bringing all of the project communications fully into the CivilPro platform, they simplify much of the work our users need to do.
Qn: What tips or advice would you provide to new users of CivilPro?
Tom: Make use of the resources at our HelpCentre. We have plenty of articles to help new users learn and use CivilPro. We also have a support team that looks after users and assists them with any help requests so they have the support they need when using CivilPro.
Qn: What are some of the upcoming exciting features that you have in store for CivilPro?
Tom: The “Notifications” feature I mentioned above is very exciting for us. We are also working on delivering another feature called “Punchlists” that will be useful in Project Handovers. In 2023, I hope we can deliver some improvements to the mobile site to make it simpler to use.
Qn: Any insights you would like to share about CivilPro, especially in terms of its features and designs?
Tom: We are a small team here and many of our features and designs have come from directly working with customers in the past to resolve real issues they had while running the QA for their projects. The best insight that I can provide here is that if you have any suggestions or ideas about what works better for you, please let us know and we will review them and work to make CivilPro better for you.